Important information
We are happy to announce some of our owners and partners have agreed to the following temporary updates to cancellation policies which will be in place for all bookings made up until 1st September 2020.
1. Free cancelation prior to the 1st of September 2020 due to Covid-19 related travel restrictions with immediate return of any funds paid to the clients.
2. If the resort is closed or due to government restrictions on travel due to Covid-19 and the clients cannot travel to the property a full refund will be provided to the client.
CONTACT OUR TEAM FOR DETAILS
1. Free cancelation prior to the 1st of September 2020 due to Covid-19 related travel restrictions with immediate return of any funds paid to the clients.
2. If the resort is closed or due to government restrictions on travel due to Covid-19 and the clients cannot travel to the property a full refund will be provided to the client.
CONTACT OUR TEAM FOR DETAILS
BOOKING TERMS
Please read the Booking Documents (Booking Form and Terms and Conditions) carefully as they are legally binding and constitute the terms and conditions of your agreement with Impera Villas (Group of companies Impera Businesses Group LLP and Impera Group Limited).
1. THE BOOKING
We are a booking finding service, offering a service to provide you with the owner/operator of exclusive accommodation. All of your enquires will be handled by our sales department to search for suitable options dependant on your criteria.
There are 2 ways of booking accommodation.
1) You book accommodation directly with the owner / operator, we help with the documents. You have a contract with the owner / operator, or simply accept his T&C. The owner / operator accepts payment.
We do not have an agreement with you regarding the booking, organizing a vacation or a trip in this case. But we will assist you wherever possible.
2) You book accommodation through an agency, that is us. In this case, the contract is with us, we accept payment. All booking conditions are as of the one from the owner / operator, we simply add them into our agreement, or add terms and conditions. We never change the rules provided by the owner / operator.
We always prefer the first option. However, in some countries and with some owners / operators, only option 2 is possible.
We always inform you in advance which way the booking will be arranged. You can disagree and cancel your booking. If you have not notified us that you do not agree with these booking terms, it is considered that you accept them.
These Terms and Conditions and the Booking Form, to be signed for each booking (the Booking Agreement), contain all the provisions of your booking with Impera Villas. They apply equally to you, the Group Leader, as to all guests staying in the property and visitors you invite to the Property, including staff, friends, and service providers (Occupants).
Your booking concerns a lodging in a furnished property with services to be delivered by third party supplier(s) as may be requested.
2. DEPOSITS AND CONFIRMATION
Any booking by Impera Villas will be valid and confirmed only upon receipt of:
Impera Villas reserve the right to cancel a booking until such time that the above conditions are met.
Receipt by Impera Villas of the deposit payment confirms the booking and you hereby agree to these Booking documents which are legally binding. When the signed Booking Agreement and payment has been received, we will send a revised Booking Agreement showing receipt of the booking payment and the contract then exists between you and Impera Villas, and this contract in all circumstances is governed by these booking conditions.
3. BALANCE PAYMENT
The balance must be paid in full by the date specified in your agreement. If the payment is not received at this point, we reserve the right to cancel your booking and levy cancellation charges as detailed below. Should the balance be received after the date outlined on the booking form, the amount due shall be subject to an interest of 7% p.a.
4. PAYMENT METHODS
When due, deposit and balance payments can be made by:
5. CHANGES AND CANCELLATION BY THE OCCUPANT
If you wish to make any changes to your confirmed booking, you must notify Impera Villas in writing as soon as possible. Impera Villas shall make every attempt to meet your request, but cannot guarantee compliance with such requests. Modifications to the booking form are only valid if they are made in writing, and if they are signed by you and us, or when we have inputted amendments into the booking form.
You hereby agree to indemnify Impera Villas for any reasonable expenses incurred in making an amendment.
We strongly advise that every client take out suitable holiday insurance for the duration of their stay, including cancellation insurance to limit your cancellation risk.
6. CHANGES AND CANCELLATION BY IMPERA BUSINESSES GROUP LLP
In the unlikely event that any alteration is made by Impera Villas which is deemed to be significant (for example, a change of booking date), you have the right to cancel the holiday and receive a full refund of monies already paid. Impera Villas shall not be liable for any refund should we be forced to cancel or change your holiday due to circumstances amounting to Force Majeure. Such circumstances shall include, but are not limited to, war or threat of war, riot, civil strife, terrorism, industrial disruption, natural disasters, fire, technical problems, adverse weather, governmental action, government travel restrictions due to health reasons and similar events beyond our control. In the exceptional circumstance that the property is sold and no longer available for rent, you will notified as soon as possible and all monies paid will be refunded. Impera Villas shall use all reasonable endeavours to assist you in finding another property or another booking period to substitute the cancelled holiday. Impera Villas will be entitled to cancel your booking, with no refund or compensation if:
Any and all modifications or amendments of the Booking Documents, also amendments with respect to ancillary points, are only valid if they are made in writing, and if they are signed by all parties. Any handwritten amendments or additions to the booking form will only be valid if they are countersigned or initialled by Impera Villas before the booking period.
8. PRICING
All prices published in Impera Villlas's marketing material and on our website are for guidance only. In exceptional circumstances, changes and errors occasionally occur. We reserve the right to alter or correct errors in any quoted or published prices at any time prior to the Booking being confirmed.
9. PROPERTY AND SERVICE DESCRIPTION
Impera Villas endeavours to ensure all information on the website regarding the property description, services offered, and prices displayed are accurate. In some circumstances, changes and errors occur and Impera Villas reserves the right at any time to correct prices or inaccuracies in these circumstances. The Properties are not hotels and, as such, are not generally classified by the tourist authorities or international rating agencies. All luxury properties may not contain the same facilities or standards if judged by objective criteria.
10. SPECIAL REQUESTS
If you have any special request for auxiliary services, you must inform Impera Villas at the time of booking and clearly note it on your Booking Form. Impera Villas shall use all reasonable endeavour to arrange such requests. Impera Villas cannot guarantee the execution of every request and shall not be liable for the non-execution of special requests.
1. THE BOOKING
We are a booking finding service, offering a service to provide you with the owner/operator of exclusive accommodation. All of your enquires will be handled by our sales department to search for suitable options dependant on your criteria.
There are 2 ways of booking accommodation.
1) You book accommodation directly with the owner / operator, we help with the documents. You have a contract with the owner / operator, or simply accept his T&C. The owner / operator accepts payment.
We do not have an agreement with you regarding the booking, organizing a vacation or a trip in this case. But we will assist you wherever possible.
2) You book accommodation through an agency, that is us. In this case, the contract is with us, we accept payment. All booking conditions are as of the one from the owner / operator, we simply add them into our agreement, or add terms and conditions. We never change the rules provided by the owner / operator.
We always prefer the first option. However, in some countries and with some owners / operators, only option 2 is possible.
We always inform you in advance which way the booking will be arranged. You can disagree and cancel your booking. If you have not notified us that you do not agree with these booking terms, it is considered that you accept them.
These Terms and Conditions and the Booking Form, to be signed for each booking (the Booking Agreement), contain all the provisions of your booking with Impera Villas. They apply equally to you, the Group Leader, as to all guests staying in the property and visitors you invite to the Property, including staff, friends, and service providers (Occupants).
Your booking concerns a lodging in a furnished property with services to be delivered by third party supplier(s) as may be requested.
2. DEPOSITS AND CONFIRMATION
Any booking by Impera Villas will be valid and confirmed only upon receipt of:
- (i) a properly completed and signed Booking Agreement . The signatory must be over 18 years of age and a resident at the chalet during the rental;
- (ii) The deposit payment or full payment depending on the booking conditions of the selected accommodation.
Impera Villas reserve the right to cancel a booking until such time that the above conditions are met.
Receipt by Impera Villas of the deposit payment confirms the booking and you hereby agree to these Booking documents which are legally binding. When the signed Booking Agreement and payment has been received, we will send a revised Booking Agreement showing receipt of the booking payment and the contract then exists between you and Impera Villas, and this contract in all circumstances is governed by these booking conditions.
3. BALANCE PAYMENT
The balance must be paid in full by the date specified in your agreement. If the payment is not received at this point, we reserve the right to cancel your booking and levy cancellation charges as detailed below. Should the balance be received after the date outlined on the booking form, the amount due shall be subject to an interest of 7% p.a.
4. PAYMENT METHODS
When due, deposit and balance payments can be made by:
- (a) bank transfer. Details will accompany your booking form. For all bookings, the booking price is fixed in the currency of the country where the booking is taking place.
- Cryptocurrency USDT/ ETH / BTC. All amounts received via this payment method will be converted into EUR/USD (depending on the currency used by the service provider). Impera Villas use cryptocurrency as a payment method, with no purpose of keeping it as an asset.
5. CHANGES AND CANCELLATION BY THE OCCUPANT
If you wish to make any changes to your confirmed booking, you must notify Impera Villas in writing as soon as possible. Impera Villas shall make every attempt to meet your request, but cannot guarantee compliance with such requests. Modifications to the booking form are only valid if they are made in writing, and if they are signed by you and us, or when we have inputted amendments into the booking form.
You hereby agree to indemnify Impera Villas for any reasonable expenses incurred in making an amendment.
We strongly advise that every client take out suitable holiday insurance for the duration of their stay, including cancellation insurance to limit your cancellation risk.
6. CHANGES AND CANCELLATION BY IMPERA BUSINESSES GROUP LLP
In the unlikely event that any alteration is made by Impera Villas which is deemed to be significant (for example, a change of booking date), you have the right to cancel the holiday and receive a full refund of monies already paid. Impera Villas shall not be liable for any refund should we be forced to cancel or change your holiday due to circumstances amounting to Force Majeure. Such circumstances shall include, but are not limited to, war or threat of war, riot, civil strife, terrorism, industrial disruption, natural disasters, fire, technical problems, adverse weather, governmental action, government travel restrictions due to health reasons and similar events beyond our control. In the exceptional circumstance that the property is sold and no longer available for rent, you will notified as soon as possible and all monies paid will be refunded. Impera Villas shall use all reasonable endeavours to assist you in finding another property or another booking period to substitute the cancelled holiday. Impera Villas will be entitled to cancel your booking, with no refund or compensation if:
- You do not comply with the payment schedule (for example, payment of the balance amount, security deposit, or services deposit if applicable)
- You, the occupants, or your visitors break the terms of this Booking Form
- The group size exceeds the agreed number of guests on the Booking Form
- You have given misleading or false information, for example identity of occupants, nature of the party, failure to mention critical facts.
Any and all modifications or amendments of the Booking Documents, also amendments with respect to ancillary points, are only valid if they are made in writing, and if they are signed by all parties. Any handwritten amendments or additions to the booking form will only be valid if they are countersigned or initialled by Impera Villas before the booking period.
8. PRICING
All prices published in Impera Villlas's marketing material and on our website are for guidance only. In exceptional circumstances, changes and errors occasionally occur. We reserve the right to alter or correct errors in any quoted or published prices at any time prior to the Booking being confirmed.
9. PROPERTY AND SERVICE DESCRIPTION
Impera Villas endeavours to ensure all information on the website regarding the property description, services offered, and prices displayed are accurate. In some circumstances, changes and errors occur and Impera Villas reserves the right at any time to correct prices or inaccuracies in these circumstances. The Properties are not hotels and, as such, are not generally classified by the tourist authorities or international rating agencies. All luxury properties may not contain the same facilities or standards if judged by objective criteria.
10. SPECIAL REQUESTS
If you have any special request for auxiliary services, you must inform Impera Villas at the time of booking and clearly note it on your Booking Form. Impera Villas shall use all reasonable endeavour to arrange such requests. Impera Villas cannot guarantee the execution of every request and shall not be liable for the non-execution of special requests.
11. RULES AND SAFETY PRECAUTIONS
Safety: The Properties are private homes and not hotels. There are no legal notices for precaution as you may find in hotels. Impera Villas and the Owner/Operator will not be liable for any accidents/injuries to you, the Occupants, or your guests while staying at the Property. Children: Impera Villas will endeavour to inform you of the suitability of the Property for children. However, please note that the Property may not have the same levels of safety measures that you may have in your home and the supervision of your children is your sole responsibility. In addition, our staff will not be held responsible for any children left unattended within the Property. The Property may contain a list pertaining to Rules and Security Precautions concerning the use of the Property or its facilities. Please read these Rules and Safety Precautions carefully if they are provided since they are an integral part of this agreement. You, the other Occupant, and your guests shall strictly adhere to these Rules and Safety Precautions.
12. SECURITY
The occupants must occupy the Property conscientiously and avoid any carelessness or negligence. In particular, he must not leave the Property unlocked without supervision to avoid any intrusion. In general, occupants must use the house and the furnishing therein as they should normally be used.
13. ANIMALS
No animals are allowed in the Properties without prior written consent of the Owner/Operator. It should also be noted that in a number of our properties, animals are prohibited altogether. An increased damage deposit of and a one-off cleaning charge will be required as part of this consent. If during the stay, damage is caused by the animal, we reserve the right to ban the animal from the property. If you are found to have an animal in the Property without prior consent in writing from Owner/Operator, the staff of Owner/Operator will have the right to evict all occupants from the property without refund.
14. PROPERTY CAPACITY AND VISITORS
Each property has a maximum capacity which is outlined on the website and in the Booking Form. No Property can exceed the maximum capacity unless agreed in writing prior to arrival. Only persons confirmed on the booking form may occupy and use the facilities of the Property unless agreed in writing prior to arrival.
15. BEHAVIOUR
If in the opinion of the management of Impera Villas or the property owner/operator we think that you or a member of your group behaves in a manner which is illegal, which causes or is likely to cause a danger, excessive disturbance (i.e. to neighbours), damage to the chalet, or acts in breach of any provision of the Booking terms and conditions, your rental may be terminated immediately and you shall be asked to leave. In this event, you shall not receive any refund and you shall be fully liable for any expenses incurred as a result of your behaviour or the behaviour of the persons in your group. No outdoor footwear is to be worn inside the property. Any damage caused to the floors as a result of wearing outdoor footwear or shoes with heels will be charged to you.
16. THIRD PARTY SERVICES
Impera Villas may arrange services from third party suppliers; including ski instruction, ski passes, airport transfers, childcare, babysitting. and any other third party services. Any booking Impera Villas arranges for you with a third party will be subject to that party's terms and conditions of business. You will be liable to pay the costs of any third party service. All costs must be settled prior to the end of your booking. Impera Villas will not be responsible for any outstanding costs due to the supplier and reserves the right to deduct any owed costs from the security deposit plus the cost of any taxes and credit card fees due. We do endeavour to ensure that all of our partners provide their services to the highest possible standards.
17. YOUR RESPONSIBILITES
You will indemnify Impera Villas for all losses and/or damage arising from any act or default on your part or the part of any member of your party. You will ensure that you have in your possession all necessary and valid travel documents. You accept that you ski and enjoy other winter sports at your own risk within the restrictions imposed by the resort or other authorities. We are not responsible for your actions and these restrictions. You will be financially responsible for any losses at the property or damages to the property due to theft if you, your guests, or your employees leave the property unsecured.
18. INSURANCE
We strongly suggest that you take out the relevant insurance before commencing your holiday. Please note that we are not a member of ABTA or ATOL. Please check the owner/operator you are booking with as they may or may not be a member of ABTA or ATOL, dependent on their business model and location. If you have any concerns about your insurances of the proposed holiday then please contact us directly to discuss.
19. LIABILITY
Your contract for the rental of the Property is with the Owner/Operator, and Impera Villas is only an agent for the Owner/Operator and for independent service providers. To the extent that Impera Villas is only an agent, it shall have no liability whatsoever for any loss, damage, or injury suffered by you. The Owner/Operator, Impera Villas, to the extent that it is providing services to you with its own staff, and any independent service providers will not be liable towards you, the Occupants or your guests for:
20. PASSPORT AND VISA REQUIREMENTS
It is your responsibility to comply with the local laws relating to visas and authorisations for the country in which the Property is situated. Please contact your local office for foreign travel and passports to enquire about passport, visa, and health requirements for the country in which the Property is situated.
21. DATA PROTECTION
Please note that the personal information of all Occupants (name, address, age, telephone number, email) shall be conserved in a confidential manner by Impera Villas for further reservations and to keep the Occupants informed of special offers (if requested).
22. BREACH OF AGREEMENT
If, after the conclusion of this agreement, you do not make the required payments or you violate any other provision of the Booking Documents, the Owner/Operator and/or Impera Villas reserve their right to immediately terminate this agreement and refuse you access to the Property. In this event, no refund or compensation shall be due to you from either the Owner or Impera Villas. The latter reserve their rights for any damages or loss of profit caused to them directly or indirectly from your breach of this agreement.
23. ENTIRE AGREEMENT
The Booking Documents, the list of rules and safety precautions of the Property, and all applicable laws, constitute the entire understanding and agreement between you and the Owner/Operator for the short-term rental of the Property and between you, Impera Villas, the Owner/Operator, and any independent service providers for the services.
Impera Villas reserves the right to alter these terms and conditions from time to time and will notify you of any changes as soon as reasonably possible. The amended terms and conditions will apply to any booking that commences after the date of such notification.
24. APPLICABLE LAW AND DISPUTE RESOLUTION
These terms and conditions are to be construed, and any dispute between the parties determined, under the laws of United Kingdom or or Hong Kong(depending on which of the group companies the client has signed an agreement with). If no settlement can be reached by mediation, the dispute shall be finally settled by the courts of the place where the Property is situated.
Safety: The Properties are private homes and not hotels. There are no legal notices for precaution as you may find in hotels. Impera Villas and the Owner/Operator will not be liable for any accidents/injuries to you, the Occupants, or your guests while staying at the Property. Children: Impera Villas will endeavour to inform you of the suitability of the Property for children. However, please note that the Property may not have the same levels of safety measures that you may have in your home and the supervision of your children is your sole responsibility. In addition, our staff will not be held responsible for any children left unattended within the Property. The Property may contain a list pertaining to Rules and Security Precautions concerning the use of the Property or its facilities. Please read these Rules and Safety Precautions carefully if they are provided since they are an integral part of this agreement. You, the other Occupant, and your guests shall strictly adhere to these Rules and Safety Precautions.
12. SECURITY
The occupants must occupy the Property conscientiously and avoid any carelessness or negligence. In particular, he must not leave the Property unlocked without supervision to avoid any intrusion. In general, occupants must use the house and the furnishing therein as they should normally be used.
13. ANIMALS
No animals are allowed in the Properties without prior written consent of the Owner/Operator. It should also be noted that in a number of our properties, animals are prohibited altogether. An increased damage deposit of and a one-off cleaning charge will be required as part of this consent. If during the stay, damage is caused by the animal, we reserve the right to ban the animal from the property. If you are found to have an animal in the Property without prior consent in writing from Owner/Operator, the staff of Owner/Operator will have the right to evict all occupants from the property without refund.
14. PROPERTY CAPACITY AND VISITORS
Each property has a maximum capacity which is outlined on the website and in the Booking Form. No Property can exceed the maximum capacity unless agreed in writing prior to arrival. Only persons confirmed on the booking form may occupy and use the facilities of the Property unless agreed in writing prior to arrival.
15. BEHAVIOUR
If in the opinion of the management of Impera Villas or the property owner/operator we think that you or a member of your group behaves in a manner which is illegal, which causes or is likely to cause a danger, excessive disturbance (i.e. to neighbours), damage to the chalet, or acts in breach of any provision of the Booking terms and conditions, your rental may be terminated immediately and you shall be asked to leave. In this event, you shall not receive any refund and you shall be fully liable for any expenses incurred as a result of your behaviour or the behaviour of the persons in your group. No outdoor footwear is to be worn inside the property. Any damage caused to the floors as a result of wearing outdoor footwear or shoes with heels will be charged to you.
16. THIRD PARTY SERVICES
Impera Villas may arrange services from third party suppliers; including ski instruction, ski passes, airport transfers, childcare, babysitting. and any other third party services. Any booking Impera Villas arranges for you with a third party will be subject to that party's terms and conditions of business. You will be liable to pay the costs of any third party service. All costs must be settled prior to the end of your booking. Impera Villas will not be responsible for any outstanding costs due to the supplier and reserves the right to deduct any owed costs from the security deposit plus the cost of any taxes and credit card fees due. We do endeavour to ensure that all of our partners provide their services to the highest possible standards.
17. YOUR RESPONSIBILITES
You will indemnify Impera Villas for all losses and/or damage arising from any act or default on your part or the part of any member of your party. You will ensure that you have in your possession all necessary and valid travel documents. You accept that you ski and enjoy other winter sports at your own risk within the restrictions imposed by the resort or other authorities. We are not responsible for your actions and these restrictions. You will be financially responsible for any losses at the property or damages to the property due to theft if you, your guests, or your employees leave the property unsecured.
18. INSURANCE
We strongly suggest that you take out the relevant insurance before commencing your holiday. Please note that we are not a member of ABTA or ATOL. Please check the owner/operator you are booking with as they may or may not be a member of ABTA or ATOL, dependent on their business model and location. If you have any concerns about your insurances of the proposed holiday then please contact us directly to discuss.
19. LIABILITY
Your contract for the rental of the Property is with the Owner/Operator, and Impera Villas is only an agent for the Owner/Operator and for independent service providers. To the extent that Impera Villas is only an agent, it shall have no liability whatsoever for any loss, damage, or injury suffered by you. The Owner/Operator, Impera Villas, to the extent that it is providing services to you with its own staff, and any independent service providers will not be liable towards you, the Occupants or your guests for:
-
- (i) events that are not directly caused by their negligence;
- (ii) losses incurred due to your negligence or that of one of the Occupants or your guests (e.g. not keeping valuables in the safe, not switching on the alarm, failure to comply with security measures recommended etc.);
- (iii) accidents or injuries caused by you or one of your guest's negligence or lack of caution.
20. PASSPORT AND VISA REQUIREMENTS
It is your responsibility to comply with the local laws relating to visas and authorisations for the country in which the Property is situated. Please contact your local office for foreign travel and passports to enquire about passport, visa, and health requirements for the country in which the Property is situated.
21. DATA PROTECTION
Please note that the personal information of all Occupants (name, address, age, telephone number, email) shall be conserved in a confidential manner by Impera Villas for further reservations and to keep the Occupants informed of special offers (if requested).
22. BREACH OF AGREEMENT
If, after the conclusion of this agreement, you do not make the required payments or you violate any other provision of the Booking Documents, the Owner/Operator and/or Impera Villas reserve their right to immediately terminate this agreement and refuse you access to the Property. In this event, no refund or compensation shall be due to you from either the Owner or Impera Villas. The latter reserve their rights for any damages or loss of profit caused to them directly or indirectly from your breach of this agreement.
23. ENTIRE AGREEMENT
The Booking Documents, the list of rules and safety precautions of the Property, and all applicable laws, constitute the entire understanding and agreement between you and the Owner/Operator for the short-term rental of the Property and between you, Impera Villas, the Owner/Operator, and any independent service providers for the services.
Impera Villas reserves the right to alter these terms and conditions from time to time and will notify you of any changes as soon as reasonably possible. The amended terms and conditions will apply to any booking that commences after the date of such notification.
24. APPLICABLE LAW AND DISPUTE RESOLUTION
These terms and conditions are to be construed, and any dispute between the parties determined, under the laws of United Kingdom or or Hong Kong(depending on which of the group companies the client has signed an agreement with). If no settlement can be reached by mediation, the dispute shall be finally settled by the courts of the place where the Property is situated.